Frequently Asked Questions

Support Email

info@grindbasketball.com

Support Phone

+1 713-331-5157

Welcome to our FAQ Page.

General Information

We currently do not keep track of made and missed shots. We do plan on implementing this soon, but do not have a set release date.

No, the GRIND machine rotates manually and passes to 5 spots on the court (top of the key, free throw line extended, both corners). There is a small lever on the base that is used to change spots.

Height- Rim must be 10 feet off the ground

Backboard width- High School, NCAA, NBA, FIBA Regulation backboard; 6 feet wide

Also can be used with backboard widths 44in and up

The machine works best with basketball goals that have space between the goal and pole that hold the backboard up 

The GRIND Machine is currently powered by a U.S. standard electrical outlet and is not battery powered. An extension cord will need to be purchased by a third party. 

The GRIND machine is currently designed to use one ball at a time. We have a "No Standing Rule" in which you move as you wait on the next pass.

The weight of the GRIND Machine is approximately 110 lbs. It folds into a duffel bag with two wheels for easy transportation and storage.

When transporting the GRIND Machine in your vehicle, it may require two people to assist with loading and unloading.

Yes, there will be a small amount of assembly required to use the machine. Instructions will be included with the machine and video instructions will be available on YouTube.

Yes, the GRIND machine is built with electrical components that should be kept out of the rain/sleet/snow etc. 

The GRIND machine should be used by athletes 13 and over without adult supervision.

The GRIND Machine works best with size 7 (29.5" men's basketball), and size 6 (28.5" boys/girls/women's basketball). Basketballs that are smaller than this will release from the machine at a much greater force than normal. We also don't recommend larger basketballs as they may get stuck in the funnel. 

Pricing

Absolutely! Our payment plan system is easy to use. You can find this option on the GRIND Machine product page before checkout.

The GRIND Machine cost $1595 before tax and shipping. 

Returns & Warranty

Yes, if you need to cancel your order before shipping, GRIND will refund your purchase. However, a non refundable $35 admin fee will apply. A refund takes up to 10 business days to be credited back to your account. 

Yes! GRIND offers a 1 year manufactures warranty on the machine. You are able to purchase an extended 1 year warranty for additional coverage.

Warranty can be purchased at the time of checkout and up until 30 days after receiving your machine. 

To purchase a Clyde Repair Protection Plan, you will have to create an account using the same email address that you used when purchasing the machine. Once you create your account, you should see the GRIND Machine on your product page. You will then be able to purchase an additional year repair plan.

**You will have 30 days from the delivery of your machine to purchase a protection plan**

Yes, GRIND has a 30 day return policy that starts once you receive your machine. If you are not satisfied with your purchase, you can return your machine free of charge. 

After 30 days of having the machine in your possession, you will be responsible for the shipping cost and a $200 restocking fee will be deducted from the refund amount.

*Please allow up to 5-10 business days to receive your refund after we have inspected the machine. 

Shipping

All Batch 2 pre-orders will be shipped in the Summer of 2021. 

All Batch 3 pre-orders will be shipped in the Fall of 2021.

Since GRIND has developed a new innovative product, manufacturing and logistics need time to be set up and finalized. 

GRIND is a new company, and we need pre-orders before the manufacturing process can begin. Once we receive sufficient pre-orders, we can move forward with the building of the machines.

Reach out to us for any additional questions!