Frequently Asked Questions

The GRIND Machine passing distance will be set to pass to the high school 3-point line (around 19 feet) without any adjustments. A shorter or farther distance can be achieved, just reach out to our Support team and they'll share the steps to make the adjustments.

Yes, we do! Please send your proposal to our CMO, Amry, at amry@grindbasketball.com, along with your social media handles for her to review. Keep in mind that responses to these requests can take up to 15 business days.

The GRIND Machine does not keep track of made and missed shots, yet! 

The GRIND Machine rotates manually and passes to 5 spots on the court (top of the key, free throw line extended, and both corners). There is a small lever on the base that is used to change spots!

The height of the rim must be 10 feet off the ground for the GRIND Machine to operate as designed. The Machine is also designed to work with backboards with a width of 44 inches and more, which includes the following standard backboard widths: High School, NCAA, NBA, and FIBA Regulation. The Machine works best with basketball goals that have space between the goal and pole that holds the backboard up. 

The GRIND Machine is designed to be stored laying flat. When stored, the Machine's footprint is 4’ in length, 1' 8" in width, and 2’ in height. The GRIND Machine cannot be stored in an upright position. If you are going to leave the Machine outside, make sure to use the weatherproof bag cover to protect it from dust, rain, snow, etc. 

The GRIND Machine is powered only by a U.S.-standard electrical outlet (not battery-powered). In case you do not have access to an outlet, you can purchase a portable power supply that is compatible with the Machine - we recommend this one on Amazon, as the GRIND Team has tested it with the Machine, showing optimal performance results. On average, our tests showed that the recommended power supply lasts for about 1.5 hours, depending on the usage.

The Machine comes with a 6-foot, three-prong extension cord, but a longer cord may need to be purchased by a third party if your outlet is further away from this distance. We recommend at least a medium-duty, three-prong extension cord that is rated for outdoor usage.

The GRIND Machine can comfortably use two balls in succession to reach 1,000 shots per hour.

To do so, we highly recommend shooting one ball first and waiting until that first ball reaches the funnel of the Machine. This gives the Machine a fair amount of time between passes. The Machine doesn't have a "stopper" to hold and time passes, so the time between each pass is dependent on how the ball is rebounded.

The weight of the GRIND Machine is 110 lbs. It folds into a duffel bag, with two wheels for easy transportation and storage.

When transporting the GRIND Machine in your vehicle, it may require one additional person to assist with loading and unloading. For convenience, the netting system (Upper) can be removed from the base (Lower) to split the weight of the Machine.

The GRIND Machine has a standard pass to the high school 3-point line (about a 19-foot pass). To use all the 5 shooting spots available in the Machine (top of the key, both free-throw line extended, and both deep corners), you need a minimum surface area of approximately 20ft x 20ft (the more space, the better). Some of our customers have narrow driveways and can only use the top of the key as their pass spot, while other customers with wide backyards use the other passing positions. It all depends on the space available to you!

If the Machine arrives and you find that it passes too far based on your backyard set up, then you can reach out to us and our Engineering team will walk you through lowering the air pressure so the pass isn't as far. If you are planning on purchasing the machine and already know that the standard pass will be too far, let us know during the purchase process so we can adjust it before shipping.

We make sure to ship an instruction manual with every GRIND Machine, which includes steps for a small amount of assembly. We also have instructional videos on our official YouTube channel. If you have any questions, please reach out to our Support team at info@grindbasketball.com.

We also offer the White Glove Assembly service by partnering with LoadUp. It’s available for purchase on the GRIND Machine product page or through here. The White Glove Assembly service can be purchased anytime, as long as your GRIND Machine is still in the box. They will assemble your machine and remove any trash. Once you've purchased the service, you will receive an email with next steps.

Yes, the GRIND machine is built with electrical components that should be kept out of the rain/sleet/snow etc. 

The GRIND machine is safe to use for athletes 8 and up. We do recommend adult supervision for 8 - 13 year olds to make sure they understand and learn how to use the machine safely.

The GRIND machine rotates manually and passes to 5 spots on the court (top of the key, free throw line extended, both corners). There is a small lever on the base that is used to change spots.

The GRIND Machine works best with size 7 (29.5" men's basketball), and size 6 (28.5" boys/girls/women's basketball). Basketballs that are smaller than this will release from the machine at a much greater force than normal. We don't recommend larger basketballs, as they may get stuck in the funnel.

Absolutely! Our payment plan system is easy to use. You can find this option on the GRIND Machine product page before checkout, by clicking on the option ‘View sample plans’.

You may also be eligible for payment plans starting as low as $107 a month with Affirm. (What is Affirm?)

The GRIND Machine cost $2,395.00 before tax. You may also qualify for payment plans starting as low as $107 a month with Affirm. 

Shipping for the GRIND Machine is free in the United States, however, shipping to Alaska, Hawaii, Canada, Virgin Islands and Puerto Rico is available for an extra fee. Please contact us at info@grindbasketball.com to discuss. If you’re interested in a quote for international shipping, just send us an email at info@grindbasketball.com.

Yes, you can have your machine shipped out at a later date. Please email us at info@grindbasketball.com as soon as the order is placed.

You can take a look at our Shipping Policy here.

The GRIND Machine is shipped in 2 separate boxes. The upper box, which contains the netting system (Upper), is 46"x17"x8" and weighs 35 pounds. The lower box, containing the base (Lower) of the machine, will be 46"x17"x20" and weighs 95 pounds.

We currently offer 2 shipping options for the GRIND Machine.

Porch Delivery: Ships 2-3 Business Days (Signature Required)

This is our free shipping option that uses FedEx to ship your machine in two boxes. The two boxes will require a signature before being delivered. If you would like for us to remove the signature requirement, please email us at pv@grindbasketball.com as soon as you place your order. With this shipping method, both boxes may or not be delivered at the same time. If only one box has arrived, please check your tracking number for the delivery of the second box. 

After you place an order for a GRIND Machine, the product will ship out from our warehouse in 2-3 business days.

To get more information regarding international shipping times, please reach out to our Support team at info@grindbasketball.com.

After your order has shipped, you will receive an email notification from our carrier, FedEx, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Yes - if you need to cancel your order BEFORE shipping, GRIND will refund your purchase with a 3% transaction fee deduction. A refund can take up to 10 business days to be credited back to your account. Refunds will go back to the original payment card used to place the order, with no exceptions.

A machine can ONLY be exchanged if it is broken and cannot be fixed by the GRIND Team. It must also fall within the 1-year manufacturer's warranty period (2-year period if extended warranty is purchased). Machine replacements are subject to additional costs. Please allow 10-14 business days for the replacement process. This excludes noncontiguous states and international customers.

Please reach out to info@grindbasketball.com if you need to start a return process.

Yes! GRIND offers a 1-year manufacturer's warranty on the machine. You can also purchase an extended 2-year warranty for additional coverage.

The 2-year extended warranty can be purchased at the time of checkout, or during the first 30 days after receiving your machine from here. Just use the same name and email address that you used when purchasing your GRIND machine.

Note: This only applies to customers in the Contiguous United States. Extended warranty is not available for purchase for noncontiguous states and internatioal orders. 

Replacement Parts for GRIND Machine:

• If you are outside of your warranty period and you need to replace a part, you can buy it and pay for shipping.*

• If you are within your warranty period, we will ship you new parts free of charge.* However, you must ship the defective parts back to GRIND.

*Depending on the availability of the part, this can take up to two weeks.

This excludes noncontiguous states and international customers. To initiate a return, please contact us at info@grindbasketball.com.

• If you're within 30 days after your Machine has been delivered, you'll be able to return your Machine. The GRIND team will schedule the pick-up with FedEx, and once it arrives at the warehouse and is inspected, the team will process the refund.
• For international and noncontiguous states/territories purchases, GRIND does not, under any circumstance, process refunds, returns, or exchanges once shipped from the warehouse. This includes Hawaii and Alaska customers.

• If it's been less than 100 days, the GRIND team will pick up the part that needs to be replaced and once it arrives at the warehouse, the new part will be shipped.
• If it's been more than 100 days, the GRIND team will not pick up the part that needs to be replaced, but will send the new part right away*

RETURNING YOUR GRIND MACHINE

GRIND has a 30-day return policy that starts once your machine is delivered. The GRIND Machine can be returned within 30 days of receipt and must be repackaged in original packaging. Make sure to hold on to your original packaging, or an additional fee will apply to ship you new packaging materials. 

Any GRIND Machine return will be charged $500 to cover return shipping and restocking fees. Please allow up to 5-10 business days to receive your refund after we have inspected your machine. 

GRIND's guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Machine Warranty.

We do not offer any refunds for Extended Warranties that you may have paid for when purchasing your GRIND Machine. 

If your GRIND Machine is returned in damaged condition, with missing parts, or otherwise has signs of abuse, GRIND reserves the right to refuse a refund or to charge additional fees, at GRIND's sole discretion.

To initiate a return, please contact us at: support@grindbasketball.com

All returns and exchanges require packaging for the carrier. If you do not have the original packaging, you will be charged an additional cost for us to provide you with packaging for pick-up.

• If you're within 30 days after your Machine has been delivered, you'll be able to return your Machine. The GRIND team will schedule the pick-up with FedEx, and once it arrives at the warehouse and is inspected, the team will process the refund.
• For international and noncontiguous states/territories purchases, GRIND does not, under any circumstance, process refunds, returns, or exchanges once shipped from the warehouse. This includes Hawaii and Alaska customers.

RETURNING YOUR GRIND MACHINE

GRIND has a 30-day return policy that starts once your machine is delivered. The GRIND Machine can be returned within 30 days of receipt and must be repackaged in original packaging. Make sure to hold on to your original packaging, or an additional fee will apply to ship you new packaging materials. 

Any GRIND Machine return will be charged $500 to cover return shipping and restocking fees. Please allow up to 5-10 business days to receive your refund after we have inspected your machine. 

GRIND's guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Machine Warranty.

We do not offer any refunds for Extended Warranties that you may have paid for when purchasing your GRIND Machine. 

If your GRIND Machine is returned in damaged condition, with missing parts, or otherwise has signs of abuse, GRIND reserves the right to refuse a refund or to charge additional fees, at GRIND's sole discretion.

To initiate a return, please contact us at: support@grindbasketball.com

Yes. Money saved and earned in your Accrue Savings account is distinct from any discounts, sales, or promotions GRIND may offer. You will be using a virtual debit card for GRIND (much like a gift card would work) that allows you to take advantage of any other discounts you may have. 

You can stop your savings and initiate a refund for all of the money you have deposited in your Accrue savings account anytime by writing into our support team at support@accruesavings.com. You will forfeit all of the rewards you have earned. You will receive a full refund of your deposits in your account 3-5 business days after you initiate the request.

Once you set a savings plan, you will have access to the Accrue Savings dashboard. From there, you can view all of your savings plans and can invite friends and family via email or web link to contribute to specific goals.

1. Create your Accrue Savings account (with or without a goal amount) 
2. Decide how you would like to fund your savings (Recurring schedule, Round Ups, One Time Deposits, Crowdfunds, or a mixture of all)
3. Get cash rewards on every deposit into your savings.
4. When you are ready make your purchase with a virtual debit card
5. Continue to save for a later purchase or stop your savings

How can I fund my savings?

1. Monitor a personal account of your choosing and round up purchases to the nearest 50c, $1, or $2
2. Set a recurring deposit to your Accrue savings goal
3. Make a one time supplement payment to reach your goal faster
4. Have friends and family contribute to your savings goal
5. Earn rewards for every deposit made to your savings

How long does it take to save for a purchase with Accrue Savings?

Accrue Savings offers complete flexibility allowing you to save on your own schedule--whether it be weeks, months, or longer. Based on your preferences, configure auto-deposits by amount and on weekly, biweekly, or monthly intervals.

Depending on the location where you are sending your purchase, and the shipping method you select at checkout, the final purchase price of your product may be greater than the amount that you have saved in your Accrue Savings account. This incremental cost is unknown when you initially set your savings schedule.

We offer a buffer amount to make your purchase in case the amount is over your savings goal. If you spend more than what is in your savings you will still earn rewards towards that purchase and we will issue a one time transaction from your payment source to cover the remainder. 

For Example: If you had a savings goal of $500 and were earning 10% in rewards at the time and your total purchase amount was $600. We would contribute an additional $10 in rewards and withdraw $90 from your attached account to cover the difference.

If you return a product and wish to receive your money back, simply reach out to support@accruesavings.com. The refund will be applied to your FDIC insured account with us. You will forfeit any accrued rewards. Your deposited funds will be refunded in full and available in your account 3-5 business days after you initiate the request and the refund is processed.

If the refund is for less than the original purchase price Accrue will deduct the amount of the rewards and issue a refund for the remaining balance.

You can make a purchase whenever you would like along your savings journey for the full amount saved or a lesser amount. Rewards are applied at the time of purchase on a prorated basis

For example: if you have a $500 balance including $400 in your deposits and $100 in earned rewards and you make a purchase for $250 (50% of total savings goal balance) You would use $200 in your deposits and $50 in rewards. The remaining balance would stay in your savings until you make another purchase or stop your savings.

Accrue Savings offers a FDIC-insured account through Blue Ridge Bank N.A. tied to a specific purchase or goal that helps you afford the GRIND Machine without debt, interest, or late fees. You will earn cash rewards along the way and can invite family and friends to contribute to your goal.